CRUISING WITH TERRORIST

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CRUISING WITH TERRORIST

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Title: CRUISING WITH TERRORIST
Author: Cyril Peter
Abstract: The purpose of this exploratory study on cruise ship security was to understand cruise ship passenger’s security perception; what level of security they expect as consumers and what minimum level of security they would be willing to accept. There were a total ten participants in this qualitative study using an interpretivist approach. Tourism is a major revenue generator for New Zealand and protecting this industry is of paramount importance. Once the industry understands their consumers’ security expectations, they can perhaps ‘manage’ any unexpected events accordingly and ensure minimal disruption to business. Terrorists are constantly searching for easier, more accessible, low-investment/high-return targets. They want new, fresh, high-yield targets. Terrorism is not necessarily about killing a huge number of people all at once; it is about creating fear and uncertainty amongst the audience and witnesses, and disrupting everyday life and commerce. Terrorism is about causing chaos, fear and uncertainty. Understanding the expectations of terrorists and also understanding the security needs of the cruise consumers will help the industry to provide the right balance of security without impinging on consumer’s enjoyment and hospitality experience. Hospitality security, unlike security in many other industries, is delicate, in that while it is imperative, it should be invisible. Hospitality needs to appear inviting and welcoming, while at the same time implicitly promising safety and security. Findings: 1) Participants have a laissez-faire attitudes towards security. 2) Passengers believed that security screenings at seaports were less stringent than at airports. Keywords: terrorism, hospitality, tourism, cruise, maritime, soft targets
Date: 2016-03-01


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